Feature Update:
ALR 5 Star Review Survey
Benefits Of 5 Star Review Surveys
5-star ratings have become a staple part of business vocabulary. Especially with the innovation of the internet, the importance of an online presence, and social media — businesses and individuals must pay attention to their online reputation score to keep happy customers returning while also attracting new ones.
Aside from having happy customers who come back or at least leave a good review, earning five-star ratings has become the goal of many businesses.
A 5 Star survey experience your customers will enjoy
- Quick and easy for your customers
- 5 stars review takes the customer directly to your business's Google Review page - just 2 clicks
- Other ratings, 1 to 4 starts offers the customer to go to the full survey to determine customer needs to be addressed
- ASK LISTEN RETAIN's portal shows all reviews, good, bad and the ugly in the LISTEN page
- Google reviews are automatically uploaded to your business website for others to see - optional
On average, 90% of consumers need to read at least 10 reviews before forming an opinion on a company. 58% of people say that the star rating of a business is the most important decision factor. If your business is one of the nearly one out of three without star ratings, that could be a problem.
Not only do you need to get reviews for your business, but you also need 5-star reviews—and lots of it—to appeal to today’s customers. Still not convinced? Here are the top four reasons your business needs more 5-star reviews and how you can get them.
Reason 1: Builds Consumer Trust - A high number of positive reviews serve as powerful social proof to potential customers. Positive reviews and high ratings show that a product or service is worth the purchase. Five-star review signals to customers that your product or service is of quality.
Reason 2: Improves Your Search Ranking - If you’re looking to organically increase your search ranking, then having more 5-star reviews is your best bet. Google 5-star reviews add ‘SEO points’ to your web listing, thus contributing to an increase in your ranking in Google’s algorithm.
Reason 3: Increases Sales - Having more 5-star reviews boosts your sales. Studies show that people are more likely to buy from companies with top-rated reviews. In fact, with every increased star rating, your business stands to gain a 5%-9% increase in revenue.
Reason 4: Extends Your Brand’s Reach - You can reach more customers with more 5-star reviews. People with good things to say about your brand are more likely to share their reviews on other sites, like FourSquare and TripAdvisor. This builds your business’ review ecosystem across the web and exposes your products and services to more people.
Get more Google Reviews by different 5 Star Review survey delivery methods:
- Mobile
- Web
- Links
- QR codes
- Automated SMS (Shop Management Systems) survey invitations
- ALR individual or bulk SMS or MMS (multi-media) text messages
Don't forget to take action: Collecting feedback is just the tip of the iceberg. ASK LISTEN RETAIN takes care of the heavy lifting so you can focus your energy on making meaningful improvements.
Improve with feedback-informed decisions: Empower your entire company to make better decisions every day powered by actionable customer feedback. Survey diaries, alerts, and integrations allow you to route feedback to the people who can make a difference.
Close the loop: Each piece of feedback you receive is an opportunity to improve and enrich your relationship with a customer. ASK LISTEN RETAIN's survey portal allows you to efficiently close the loop, and turn unhappy customers into your biggest fans!
Boost conversions with your website digital testimonials: Automatically publish compelling customer comments anywhere on your site with our Google review widget.
Questions?
Feel free to email us at support@asklistenretain.com,
or call Peter Kmyta, 604-819-3917, or book a ZOOM call with us in the calendar to the right!