Instead of just asking if your customers are happy, a thumbs up/down survey can give you real-time feedback from customers, which you can use to tailor the way that you do business.
It’s often difficult for people to tell you exactly what they want from a service or product. If someone is dissatisfied, they might not know how to express what was wrong with the process or why it wasn’t a good fit. On the other hand, someone might be satisfied but still have ideas for how things could be done better. That’s why a thumbs up/down survey is the best way to gather feedback and make improvements to your company.
You’re good at what you do, but every now and then, something can slip by you. And some changes are so nuanced that nobody will ever notice them except the people directly affected. Thumbs up/down surveys can help you catch these little things and ensure your business is always moving in the right direction.
A Thumbs survey experience your customers will enjoy
Quick and easy for your customers
Green thumbs up takes the customer directly to your business's Google Review page - just 2 clicks
Yellow and Red thumbs offers the customer to go to the full survey to determine customer needs to be addressed
ASK LISTEN RETAIN's portal shows all reviews, good, bad and the ugly in the LISTEN page
Google reviews are automatically uploaded to your business website for others to see - optional
Get more Google Reviews by different Thumbs Up/Thumbs Down survey delivery methods:
ALR individual or bulk SMS or MMS (multi-media) text messages
Don't forget to take action: Collecting feedback is just the tip of the iceberg. ASK LISTEN RETAIN takes care of the heavy lifting so you can focus your energy on making meaningful improvements.
Improve with feedback-informed decisions: Empower your entire company to make better decisions every day powered by actionable customer feedback. Survey diaries, alerts, and integrations allow you to route feedback to the people who can make a difference.
Close the loop: Each piece of feedback you receive is an opportunity to improve and enrich your relationship with a customer. ASK LISTEN RETAIN's survey portal allows you to efficiently close the loop, and turn unhappy customers into your biggest fans!
Boost conversions with your website digital testimonials: Automatically publish compelling customer comments anywhere on your site with our Google review widget.
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