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GPC NAPA Auto Care's

"CSI Privacy Policy"

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“GPC NAPA Auto Care” in coordination with “Compechek Market Research”
values and respects the privacy of its customers and visitors.

The purpose of this Privacy and Security Statement is to provide you with information about how “GPC NAPA Auto Care” in coordination with "Compechek Market Research” (the Company) collects, uses, and shares the information we collect from our customers and visitors specifically when completing the customer satisfaction survey form at https://www.myautocaresurvey.com/. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the customer experience.

ABOUT THIS POLICY
This Privacy and Security Statement describes the privacy practices of “NAPA Auto Care” in coordination with “Compechek Market Research”. It applies to our interactions with our customers and visitors limited to completing the customer satisfaction survey form via:

  • Computer, laptops, mobile phones, tablets or other smart devices
  • Phone and email communications
  • Social media interactions on our websites and other third-party websites like Google Reviews and Yelp

TYPES OF DATA COLLECTED
Personal Data - While completing a customer satisfaction survey, you may be asked certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to:

  • Email address
  •  First name and last name
  • Phone number

Usage of Data - Usage of Data is collected automatically when using the customer satisfaction survey.  Usage Data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When access is through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

HOW WE USE INFORMATION
We use the information we collect for contacting you if you are one of the quarterly winners of the customer satisfaction quarterly sweepstakes.

  • If you are selected as a prize winner, we may publicly announce your first name, last initial, city, and province for promotional purposes. This announcement will not include contact details such as your phone number or email address.
  • To improve our products and services. We may use your information gathered from the answers of the customer satisfaction survey to make product and service improvements.
  •  To look at customer experience trends and customer interests. We might use your information to customize your experience with us.
  • To communicate with you about your account or our relationship. We may contact you if we feel the customer experience that you received was not up to company standards. You will have the opportunity to specifically request “Not to be contacted” during the submission of your contact information.
RETENTION OF YOUR PERSONAL DATA
The Company will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the customer satisfaction survey experience, or the Company is  legally obligated to retain this data for longer time periods. 
We do not share your information for our business purposes.

TRANSFER OF YOUR PERSONAL DATA
Your information, including personal data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

OTHER LEGAL REQUIREMENTS
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

YOUR PRIVACY PREFERENCES
You can select your preferences to receive or not receive communications from us by making the appropriate selection during the completion of the customer satisfaction survey, including being contacted by email or SMS text, or to not receive any communication from us.

PAYMENTS
We may provide paid products and/or services within the customer satisfaction survey experience. In that case, we may use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to a third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

PayPal
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

LINKS TO OTHER WEBSITES
The customer satisfactions survey may contain links to other websites that are not operated by the Company. If you click on a third party link, you will be directed to that thirdiparty’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

OUR CUSTOMER SATISFACTION SURVEY AND CHILDREN
Our customer satisfaction survey is not intended for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email admin@asklistenretain.com. To learn more about how to protect your child online, visit the FTC’s www.OnGuardOnline.gov.

CHANGES IN THE PRIVACY POLICY
As we are constantly improving our services and expanding our business, we reserve the right to modify this privacy policy at any time. In the event we make such changes, we will post the new policy on this Site with an update date. We encourage you to frequently review this page for the latest information on our privacy practices.

Effective: January 1, 2022
Updated: November 20, 2024

PRIVACY POLICY QUESTIONS?
Email your questions to admin@asklistenretain.com