ASP 1
Organizational Skills - Goal Setting and Personal & Professional Development Course

• Planning your success, and effective techniques to manage daily tasks
• Techniques to reduce stress through customer scheduling
• Working as a team effectively planning and prioritizing your work
• Organizational skills – learn how to improve them while working in a busy shop
• Maximizing your personal and professional potential
• Learn how to develop a personal and professional plan for improvement 

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ASP 2
Professional Phone Manners and Etiquette Skills Course

• Professional Phone Skills  – managing the phone in a practical and professional manner
• How to make a connection with callers and build a quick rapport to earn new business
• Strategies and techniques to secure customer appointments over the phone
• Develop consistent professional phone skills while dealing in a busy shop
• Create front-line team consistency for professional customer service phone skills
• Learn how to develop a personal and professional plan for improvement

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ASP 3
Building Customer Rapport and Identifying Customer

• Relationship-building skills making a connection with your customers
• Avoiding prejudging new and existing customers
• How to apply consistent professional impression throughout the entire preservice process
• Develop active listening skills – demonstrating interest in your customers
• Build customer rapport and learn appropriate questions to ask to uncover needs
• Learn how to develop a personal and professional plan for improvement 

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ASP 4
Developing Your Image & How to Create a Consistent Positive Impression

• Tips and techniques to develop a consistently consistent positive impression
• How to exceed customer expectations earning trust and loyalty that keeps them coming back
• Create a distinct service advantage in your marketplace
• Professional image and the essential things to do to create a positive impression
• Things to do to increase family and friend referrals
• Learn how to develop a personal and professional plan for improvement 

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ASP 5
Proven Strategies to Build Your Preventative Maintenance Business Course

• Preservice essentials and customer service excellence to earn maintenance business
• Learn communications skills to build trust on why to follow OEM recommended maintenance
• Overcome common objections with ease in order to schedule regular service intervals for vehicle maintenance
• Apply the tools and strategies shared to grow your business and reduce stress on the shop
• Learn how to develop a personal and professional plan for improvement 

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ASP 6
Positive Mindset and Team Development Course

• Understanding the importance of a positive mindset and how it’s connected to service
• Techniques in maintaining a daily positive attitude and co-worker relationships
• Develop overall shop morale and a positive working environment
• How to build positive co-worker relationships for shop success
• Improve the shop’s overall performance and productivity
• Positive attitude and mindset self–evaluation exercise
• Learn how to develop a personal and professional plan for improvement